Our caps are made from either 100% cotton or corduroy, depending on the design. You can find the exact material listed on each product page.

Yes. Our caps are designed to be unisex and can be worn by anyone.

Our caps feature an adjustable closure at the back, allowing you to adjust the fit to your preference. Please check the individual product page for specific sizing information.

We do our best to photograph our products accurately, but colors can appear slightly different depending on your screen, lighting, and device.

We process orders as quickly as possible, so we're not always able to make changes after an order has been placed.

If you need to change or cancel your order, contact us as soon as possible with your order number. We'll do our best to help before your order is shipped.

Contact us as soon as possible with your order number and the correct address.

If your order hasn't been shipped yet, we'll do our best to update it. Once an order has been shipped, we're unfortunately unable to guarantee that the address can be changed.

First, check your spam or promotions folder. If you still can't find it, contact us with the email address you used at checkout and we'll look into it.

Once your order has shipped, you'll receive a shipping confirmation with tracking information when available.

Orders are generally processed within 1–5 business days. Once your order has been shipped, you'll receive a confirmation email with tracking information when available.

Yes. Once your order has shipped, we'll send you an email containing your tracking information.

Please note that tracking may take some time to update after your package has been handed to the carrier.

It's normal for tracking information to take some time to update, particularly during the first stages of transit.

If your tracking hasn't changed for an extended period of time, contact us with your order number and we'll help you look into it.

First, check around your property and with anyone who may have accepted the package on your behalf.

If you still can't locate it, contact the shipping carrier first. If you're unable to resolve the issue, contact us and we'll do our best to help.

Depending on your country, your order may be subject to customs duties, import taxes, or other fees.

These charges are determined by your local authorities and are generally the responsibility of the customer. Any applicable charges are not included in your Soulties order unless explicitly stated at checkout.

We accept returns on eligible items within 14 days of delivery, provided the item is unused, unworn, and returned in its original condition and packaging.

Please see our Returns Policy for the complete terms and instructions.

For hygiene and product-quality reasons, returned caps must be unworn and in their original condition.

Items that have been worn, washed, damaged, or altered may not be eligible for a return.

Contact us at contact@soulties.ro with your order number and reason for the return.

We'll provide you with the necessary instructions.

Once your return has been received and inspected, we'll process your refund.

The time it takes for the money to appear in your account depends on your payment provider and bank.

Yes, we offer exchanges for eligible items, meaning they haven't been used/worn.

If you need a different size, color, or product, please contact us and we'll let you know the available options.

We're sorry if something isn't right with your order.

Please contact us as soon as possible with your order number and clear photos of the issue. We'll review it and work with you to find the best solution.

We're happy to help.

Email us at contact@soulties.ro and include your order number if your question is about an existing order.

We aim to respond within 2 business days.

Absolutely. For collaborations, partnerships, or other business inquiries, contact us at contact@soulties.ro with some information about your proposal.